Refund policy

1. Refund & Returns Policy

Last updated: May 2026

At Imperios Company, we want you to be completely satisfied with your purchase. If you're not, we're here to help.

Returns and Refunds

You may return most items within 90 days of delivery for a full refund or exchange.

To be eligible:

Item must be unused
In original condition
With all original tags and packaging

To start a return, contact us at:
📧 royalluxury36@outlook.com

Include your order number..

Refund Process
Refunds are issued to the original payment method
Processed within 5–10 business days after inspection
Shipping fees are non-refundable (unless our error)

Return shipping costs are the customer’s responsibility, except in cases of defective or incorrect items.

Non-Refundable Items
Personalized or custom products
Digital products, gift cards, or software
Final sale items
Defective or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately.
We will cover return shipping and offer a replacement or full refund.

We reserve the right to refuse returns that do not meet these conditions.